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New Season — Timeless Elegance

Customer Care

Shipping & Delivery

At The Color Side, we ensure that your timeless pieces arrive with the same precision and care as they were crafted in our Istanbul atelier.

Order Processing

Every piece undergoes a final quality inspection and is hand-packed in our signature sustainable packaging.

  • Meticulous quality control audit
  • Signature atelier gift presentation
  • Dispatch within 1–2 business days

World Delivery

We deliver our collections to over 200 countries worldwide via DHL Express and UPS Priority services.

  • Domestic Priority: 1-2 Business Days
  • Continental EU: 2-4 Business Days
  • Global Express: 3-5 Business Days

Live Tracking

Real-time transparency from our atelier to your door, ensuring you are always connected to your order journey.

  • Step-by-step digital tracking
  • SMS and email status notifications
  • Secure signature requirement

Duties & Insurance

We take full responsibility for the safety of your shipment, offering fully insured delivery to all regions.

  • DDP (Duties Paid) in most key regions
  • Full value shipping insurance
  • Complimentary carbon-offset delivery

Further Assistance

Should you require specific delivery arrangements or have questions regarding your destination, our client advisors are standing by.

Contact Atelier